STORE POLICY

Customer Care

Privacy Policy

WHAT IS A PRIVACY POLICY?

This privacy policy is for the website johannarobertsdesign.com and is served by Johanna Roberts Design. The policy sets out different areas where privacy is concerned, the obligations of the user/website/website owners and how this website processes, stores and uses the data the user shares.

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YOUR PRIVACY IS IMPORTANT

This privacy policy describes how Johanna Roberts Design (referred to as “I”, “me” and “my”) a sole trader collects, uses and discloses your personal information when you make a purchase from the site. I respect your privacy and the information that you share, and it is not passed on to any third parties.

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COLLECTING AND STORING PERSONAL INFORMATION

When you visit the site, I collect certain information about your device and how you interact with the website as well as necessary information to process any purchase you make. Additional information may be collected if you contact me for customer support.

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Examples of DEVICE PERSONAL INFORMATION that is collected:

• Version of web browser

• IP Address

• Time zone

• Cookie Information

• What sites and products you view

• Search terms

• How you interact with the site

The purpose of this information is to load the site accurately and to perform analytics to optimise the site. This information is collected automatically when you access the site via cookies. A cookie is a small amount of information that is downloaded to your computer or device when you visit my website. Cookies perform different functions but can include functional, performance, advertising and social media. They are there to make your browsing experience easier by remembering your actions and preferences. They also provide me with information about how users are using the website and improve functionality.

Examples of PERSONAL INFORMATION that is collected:

• Name

• Billing address

• Shipping address

• Payment information

• Email address

• Phone number

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The purpose of the collection of this information is to fulfil our contract of providing you with the goods you wish to purchase and to process payment and arrange shipping of the goods. This information will enable me to provide an invoice and confirmation email when an order is placed and shipped and to communicate with you and provide customer service.

In addition your name and email address are collected by Wix (my website provider) if you sign up to my mailing list.

I will keep this information unless there is a request to delete it. Please email me at johannarobertsdesign@gmail.com with any queries regarding this.

CONTACT AND COMMUNICATION

By signing up to the newsletter you agree to receiving occasional emails containing information about forthcoming events, news and stock updates. You can unsubscribe at any time by clicking ‘unsubscribe’ in the newsletters or by contacting johannarobertsdesign@gmail.com

Users contacting the website do so at their own discretion and providing personal details is done at their own risk. Personal information is kept private and stored securely until a time when it is no longer needed or has no use, as detailed in the Data Protection Act 2018.

THIRD PARTY SERVICE AND PAYMENT PROVIDERS

In order to process your order online your information may be shared with third party services and payment providers as follows:

My website and ecommerce shop are hosted by Wix. Wix provide me with the facility to sell my products via their platform. Your information is stored securely by Wix when your order has been placed.

Wix privacy policy can be found here.

Third party payment providers are offered by Wix to complete your order. Paypal is offered as a payment option on my website. They only collect transaction information that is necessary to process your order.

Paypal privacy policy can be found here.

When products are purchased face to face, I use the Sum Up facility to take card payments and they will receive the necessary information to complete that transaction.

Sum Up privacy policy can be found here.

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If there are any queries around this policy and the information you have provided, then please contact me at Johannarobertsdesign@gmail.com.